Susana's Books Accessibility Statement

At Susana's Books bookshop, we are committed to providing a welcoming and inclusive environment for all individuals, including those with disabilities. We strive to ensure that everyone can access our store, browse our collection, and engage with our resources.

Customer Support and Assistance:

Trained Staff: Our staff members receive training on disability awareness and are available to assist customers with diverse needs, including locating books, reading descriptions, and providing general assistance. Online Catalog and Ordering: We maintain an accessible website and online catalog, where customers can search for books, read descriptions, and place orders from the comfort of their homes. Communication Support: We strive to communicate effectively with customers by offering alternative means of communication, such as email or text messaging, to accommodate individuals with hearing impairments or speech disabilities. Feedback and Suggestions: We welcome feedback from our customers regarding accessibility concerns or suggestions for improvement. Please reach out to our staff or contact us through our website.

Continuous Improvement:

We are dedicated to continuously improving our accessibility measures and ensuring that all customers can enjoy a positive experience at Susana's Books bookshop. We regularly review our policies, procedures, and facilities to identify areas for enhancement and implement necessary changes to promote accessibility.

If you have any questions, concerns, or require specific accommodations, please do not hesitate to contact us. We are here to assist you and make your visit to Susana's Books bookshop as enjoyable and accessible as possible.

Date of Accessibility Statement: May 2023